FAQ
Answers about delivery, payment, returns and contact for Parfumeshop.eu.
Frequently asked questions
Who operates this shop?
Peki trade, s.r.o., Nová 46/30, 053 01 Harichovce, Slovakia. Company ID 45961166, VAT SK2023155959. Customer service: info@parfumeshop.eu, +421 911 886 446 (Mon–Fri, 8:00–16:00 CET).
Which countries do you deliver to?
Austria, Slovenia, Croatia, Bulgaria and Hungary. See Delivery and payment for carriers and how prices are shown in checkout.
How can I pay?
Online card payment (Visa / Mastercard via Comgate) and bank transfer in EUR. Bank-transfer details are shown after you place the order and on the Delivery and payment page.
How do I return an item or make a complaint?
Consumers may withdraw within 14 days of receiving the goods. Defects and damaged deliveries are handled as complaints. Full steps, the return address and refund timing are on Returns, withdrawal and complaints.
How is my personal data used?
See the Privacy policy and Cookie policy. You can change non-essential cookies in Cookie settings.
How do I contact you?
Use the form on Contact, email info@parfumeshop.eu, or call +421 911 886 446.